Order Processing Times:

We make every effort to fulfill our orders promptly and ship in stock items asap. Once an order is placed, it cannot be cancelled.  Please allow 1-2 business days for your order to process on average. Processing times vary during peak seasons like Semi-Annual Sales, Summer, Thanksgiving and Christmas as well as during our sale periods. 

Cut off time: Orders placed after 12:00pm EST are treated as if they were received on the next business day.

Discount Codes:Discount codes must be placed during the check out process. We will not be able to apply discount codes retroactively. No exceptions.

Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your order status. 

Shipping Holidays:

We do not ship on weekends or observed holidays, see below.

Observed Holidays 2024

January 1st, 2024- New Years Eve
January 15th, 2024- Martin Luther King
February 19th, 2024- President's Day
May 27th, 2024- Memorial Day
July 4th, 2024- Independence Day
September 2nd, 2024- Labor Day
October 14th, 2024- Columbus Day
November 28th, 2024- Thanksgiving Day
December 25th & Dec 26th, 2024- Christmas Day

Expedited Shipping: We know you sometimes need for us to rush your order. If you need an order to ship urgently or during a specific time frame shorter than our regular processing times, please contact us at: info@miikoss.com  or our phone number so we can better assist you. 

** This applies to all packages including Next Day or 2 Day Shipping. If you do not contact us, we will assume the same processing times as regular orders.

Shipping Costs

Domestic USA & PR

During the check out process, our store will automatically calculate and show you shipping rates and estimated arrival times based on your location. We use USPS, DHL, UPS and Fedex carriers and offer different shipping methods, from economy to expedited shipping.

For orders over $150 USD, we offer FREE SHIPPING via Ground Advantage Package with tracking. Please be advised these packages do not offer insurance and once dispatched and scanned will be held to the same rules that apply to other packages. 

International Orders

Our website calculates international shipping rates based on your order at checkout. Please contact us if you have any questions and we will gladly help you. Please be aware that applicable duties, tariffs, and customs fees are the responsibility of the customer. 

If your package is shipped and you refuse to pay customs & fees, your package will most likely end up as abandoned property. Miikoss will not be able to return the package to our office if this happens nor will we be able to offer any type of store credit. 

Shipping Claims & Liability

In an effort to keep shipping costs down for our customers, we offer Ground Advantage via USPS to continental USA and PR. Please note that this shipping option does not have any sort of insurance. If you want to make sure your package is insured, please pick one of the options that displays shipping insurance, for example- USPS Priority or UPS.

Lost, Stolen or Damaged Packages

Once the item is dispatched and scanned by the carrier, we will not be held liable for lost, damaged or stolen packages. This applies for all packages, including those that are shipped for free. For any issues, please contact your local carrier for support.  

Damaged Packages

If you suspect your package was damaged during shipping or you received a damaged item, please make sure to contact our team within 24-48 hours of receiving your package. We will try our best to fix the issue! 

It is up to the discretion of Miikoss to determine on a case per case basis how we want to handle each case. In most cases we will offer you the option to repurchase items at a discounted rate so you can receive what you initially wanted as a courtesy